|Deposit and Cancellation Information
|Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment will be taken via our secure Payment Express Facility. The name that will appear on your statement will be Distinction Rotorua Hotel.
BEST AVAILABLE RATES & STAY & SAVE RATES
No refunds are permitted on Best Available Rates accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences
FLEXI / STANDARD ACCOMMODATION RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged.
BED & BREAKFAST RATES
For stays between 1 APR - 30 SEP: Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged.
For stays between 1 OCT - 31 MAR: No refunds are permitted on Bed & Breakfast Rates. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted.
Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged. Unused package components are non refundable.
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
CHECK IN / CHECK OUT POLICY
Check in time is from 2pm (subject to availability) at Distinction Rotorua Hotel & Conference Centre, 390 Fenton Street, Rotorua. If you require an earlier check in time, please contact the hotel and we will endeavour to meet your request, subject to availability.
Our check out time is 11am. A later check out time may be arranged in advance with our staff/management but
this is subject to the availability of your room and it may also incur additional charges.
Note: Early check-in & late checkout requests are not guaranteed and are at the discretion of Hotel Management/Reception Staff.
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate. In the event where a rollaway is required the extra person charge will apply.
PRIVATE GROTTO SPAS CLOSURE FROM 24 SEPTEMBER 2018
Please note that Distinction Rotorua's private grotto spas will be closed for maintenance from 24 September 2018 until further notice. We apologise for any inconvenience. Our heated outdoor swimming pool & Jacuzzi will remain open during this time.